Privacy policy
This policy explains what personal data Traduka collects on traduka.net, why, how long it is kept and what your rights are. We collect only what we need to respond to your requests.
Data controller
Traduka, 29C, Avenue Martin Luther King, Nazon, Port-au-Prince, Haiti. Contact: contact@traduka.net · +509 4422-0340.
Data we collect
Quote requests. When you fill in the form: name, email address, phone (optional), requested service and languages, your message and, if any, the attached document. The form is sent to us by email; it is not stored in a database on the website.
Email or phone exchanges. The information you share with us for your file.
Documents to translate. They may contain sensitive data (civil status, health, court proceedings). They are used solely to carry out the translation or interpreting you requested.
We do not collect any data for advertising and do not use any audience measurement tool.
Why we use it
- To respond to your request and prepare a quote (pre-contractual steps taken at your request, and the consent you give in the form).
- To carry out and invoice the service you ordered (performance of the contract).
- To meet our accounting and legal obligations.
Who has access
- Traduka team members and the linguist(s) assigned to your file, who are bound by confidentiality.
- Our hosting provider, Hostinger International Ltd. (Cyprus, European Union): the quote form is processed on its servers.
- Our email provider, Zoho Corporation (Zoho Mail), through which quote requests are delivered to us and where we exchange emails with you.
We never sell or rent your data. As some of these providers may process data outside the European Union, these transfers rely on their contractual safeguards (such as the European Commission's standard contractual clauses) where the GDPR applies.
How long we keep it
- Quote requests that don't go ahead: [e.g. 12 months] after our last exchange.
- Translated documents and client files: [e.g. 3 years] after the end of the service, unless you ask us to delete them sooner.
- Invoices: for the period required by applicable law.
Cookies and local storage
This website uses no advertising or tracking cookies. It only stores your language choice (French or English) on your device, so it can be shown automatically on your next visit. This information is never sent to us.
The font is loaded from Google Fonts: your browser then contacts Google's servers, which receive your IP address. [If the font is self-hosted on the website, delete this paragraph.]
Your rights
You can ask to access, correct or delete your data, restrict or object to its use, or receive it in a common format (portability). You can withdraw your consent at any time.
Email us at contact@traduka.net: we reply within one month.
If you live in the European Union and believe your rights are not being respected, you can contact your country's data protection authority (in France, the CNIL: www.cnil.fr).
Security
We restrict access to your documents to the people who need it and can sign a non-disclosure agreement before any assignment. For particularly sensitive documents, contact us to agree on a suitable way to send them.
Changes
This policy may change. The date of the last update appears at the top of the page.